Closing a Submitted Claim (if Claim status is paid we cant close claim)

1. Navigate to Submitted Claims

• Go to the left sidebar and click on Billing > Claims > Submitted Claims.

2. Select a Claim

• Click on the desired claim from the list to open its details.

3. Initiate the Close Process

• In the top right of the Claim Details page, click the red Close Claim button.

4. Enter the Closing Reason

• A modal titled Close this claim? will appear.

• Add a reason for closing the claim in the text box.

5. Confirm Claim Closure

• Once you’ve entered the reason, click the Close button to confirm.

• The claim will now be marked as Closed in the system.